Returns & Exchanges

At Henry of Pelham, we strive to ensure every bottle meets our high standards of quality; however, if you receive a damaged or defective product, we are committed to making it right. Due to the nature of our artisanal food and wine products, all sales are final once opened, unless the product is corked or spoiled.

1

Contact Support

Email our customer service team within 30 days of purchase with your order number and a brief description of the issue.

2

Provide Documentation

Attach a photo of the damaged bottle or the specific cork to help our quality control team assess the defect.

3

Await Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number and instructions for the return shipment.

4

Receive Refund or Replacement

Once the item is received at our winery, we will issue a full refund to your original payment method or ship a replacement bottle at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing